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Make a business gadget insurance complaint

If something’s not gone as smoothly as you expected, please get in touch and we’ll do our best to resolve the matter as quickly as possible.


How do I make a complaint?

We will always try to be fair and reasonable. If you believe we have not provided you with a
satisfactory level of service, please tell us so that we can do our best to resolve the problem. The
easiest way to contact us is to call us on 0330 333 4792. We will do everything possible to ensure
that your query is dealt with promptly. Alternatively, you can email complaints@protectyourbubble.
com or write to:

Quality Assurance Manager,
Assurant General insurance Limited,
PO Box 1033,
Uxbridge,
UB8 9PX

Please quote your mobile phone number in any correspondence.
Lifestyle Services Group handle all queries and complaints on behalf of the insurer.
If you are not happy with our decision you can, within 6 months of our final decision, refer your
complaint for an independent assessment to: The Financial Ombudsman Service, Exchange Tower,
Harbour Exchange, LONDON, E14 9SR
Telephone: 0800 023 4567 / 0300 123 9123, Email: complaint.info@financial-ombudsman.org.uk
Web: financial-ombudsman.org.uk
Nothing in these terms, including referral to the Financial Ombudsman Service affects your
statutory rights.

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