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Make a cosmetic car insurance complaint

If something’s not gone as smoothly as you expected, please get in touch and we’ll do our best to resolve the matter as quickly as possible.

How do I file a complaint?

Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way we would like to know. Please contact our customer services team on 0844 5738199*.

UK General Insurance Ltd on behalf of Ageas Insurance Limited and the Administrator aim to provide a high level of service and to process claims fairly and promptly.  If you have an enquiry or complaint regarding this insurance, you should first contact the Administrator on 0844 573 8199, or in writing to: The Customer Services Manager, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.  Please quote your policy, claim number or the vehicle registration number in all correspondence.

In the unlikely event that the matter is still not resolved to your satisfaction your complaint can be referred to the Financial Ombudsman Services (FOS) at South Quay Plaza, 183 Marsh Wall, Docklands, London E14 9SR or by telephoning 0800 023 4567. Please note that you have 6 months from the date of our final response in which to refer the matter to the FOS. Referral to FOS does not affect your right to take legal action against us.

*Calls to 0844 numbers cost 3p per minute when calling from a BT landline. Calls from other networks may vary & calls from mobile phones could be considerably higher

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