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Make a gadget insurance complaint

If something’s not gone as smoothly as you expected, please get in touch and we’ll do our best to resolve the matter as quickly as possible.


How do I make a complaint?

A. Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way, we would like to know. Please call our customer services team on 0330 333 4792, or follow the guidelines below to make a complaint.

Step 1–Contact your administrator:

Tel: 0330 333 4792
Email: complaints@protectyourbubble.com

Write to us:
The Quality Assurance Manager
Assurant Services Limited
PO Box 1033
Uxbridge
UB8 9PX

In your correspondence, please quote your policy or claim reference number to assist a quick and efficient response. 

Step 2 – In the unlikely event that you are still not satisfied with the way your complaint has been handled, you can ask the Financial Ombudsman Service (FOS) to review your case. You can contact them at:

Exchange Tower
Harbour Exchange
London
E14 9SR

Tel: 0800 023 4567

The FOS is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after you have been provided with written confirmation that the internal complaints procedure has been exhausted. In order for the FOS to review your case, you must send your complaint to them within six months of the date of our final correspondence to you.

General insurance contracts are covered for 90% of the entire claim, without any upper limit.

Your statutory rights as a consumer are not affected if you choose to follow any of the complaints procedures above. For further information about your statutory rights, contact your local authority Trading Standards Service or Citizens Advice Bureau. You are advised that any telephone call made to Our Policy Administration, Claims Services and Quality Assurance departments may be monitored or recorded. This is to monitor the accuracy of information provided by our customers and our own staff. It may also be used to provide additional training to our staff or to prove that our procedures comply with legal requirements. Our staff are aware that calls can be recorded and monitored.

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