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Help and Support

Read FAQs about renewing your policy

  • How do I renew my policy?
  • For monthly customers:

    To make sure you have continuous cover under your policy we will automatically renew your policy each month, unless you advise us otherwise and your monthly premium will be collected by the method chosen by you at the time of the initial purchase of this policy.

    For annual customers:

    We will contact you up to 30 days before the annual renewal date of your policy and we will tell you then if there are any changes to your premium (which will only ever apply at your next renewal date). We will then renew your policy unless you advise us otherwise. If for any reason we are unable to automatically process your renewal we will still contact you approximately one month before your renewal date and invite you to renew your policy at www.protectyourbubble.com. Your renewal premium will be taken by the same method used during your initial purchase. If your payment details have changed, please follow the instructions on the renewal notification.

    You can advise your policy administrator about any changes to your policy details at any time by calling 0330 3334792. If you do not want to auto renew your policy, you just need to contact Protect Your Bubble via the contact details provided in the renewal notice. If you do nothing, then this policy will automatically renew.

  • I didn't receive a renewal notification by email
  • Please check that the email did not go into your spam or junk filter. If there is still no sign of it, then your email may have bounced. However, we receive notification of any emails that do bounce, and these will be fulfilled by letter. 

    Call us on 0330 3334792 if you have additional questions.

  • How do I pay for my renewal? 
  • Monthly customers can pay for their renewal via Direct Debit, annual customers can pay with a credit card or through PayPal. 

  • What if I need to add or insure new gadgets at renewal? 
  • You can advise your policy administrator about any changes to your policy details at any time by calling 0330 3334792.

  • What will I receive when I renew? 
  • We no longer send printed version of your Terms and Conditions and Policy Summary as it helps us to be more environmentally friendly. Instead, you will receive an email from us confirming your renewal with a link to view your Schedule of Insurance and policy documents.

    If you prefer, you can have hard copies of your policy documents mailed to you. To request them:

  • What happens if I don't renew?
  • You will not be able to take out insurance again for any items which had previously been insured by us that are now over 36 months old. For more information please click here. 

  • Which terms and conditions should I refer to for my renewed policy? 
  • As long as you renew your policy before your cover expires, your terms and conditions will remain the same as when you first took out the policy with us. If you need to refer to the latest terms and conditions you can do so here. You will find previous sets of terms and conditions below the current versions – these are date stamped so that you can find the terms and conditions which applied when you first bought your policy.  

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