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Make a claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. 1. Register your claim online 24/7 via MyBubble OR call us on 0844 346 3970*. Our phone lines are open Monday to Friday from 8am to 6pm.

Alternatively you can write to us at:

Protect Your Bubble
PO Box 1033
Uxbridge
UB8 9PX

*Calls to 0844 numbers cost 3p per minute when calling from a BT landline. Calls from other networks may vary & calls from mobile phones could be considerably higher

2. When you register your claim we will ask you for some information – usually this will include up to three things:

  • Proof of ownership of your gadget
  • For lost or stolen hadhets, a lost property or crime reference number – you should also blacklist your handset with your network provider
  • For mobile phone claims, we may also request that you provide confirmation from your network provider confirming when you last used the phone. We will confirm this when you make your claim.

Once we have all the information, we always aim to make a decision on your claim within two working days. Once a claim is approved, we always aim to repair damaged gadgets within five working days and replace lost or stolen gadgets within two working days. (On average, from June to September 2013, 92% of gadgets were repaired within three working days.)

If you purchased your policy before 3 May 2011 (your policy number should start with a 4, 5, 6 or 7):

Alternatively you can write to us at:  
 
Claims Department
602 Cumberland House
80 Scrubs Lane
London
NW10 6RF

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