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Make a claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. 

1. Call us on 0844 335 0324* (8am – 6pm Monday to Friday and 9am – 2pm on Saturdays). Notify us as soon as possible, and not later than 60 days after any possible incident likely to result in a claim. Unfortunately, if you do not notify us within 60 days, this may result in no payment being made. Once your pet has been treated, your vet will either ask you to pay your bill or agree to submit the claim directly to our claims team on your behalf.
2. If you have settled your bill, simply call us and we'll talk you through the claims process, send you a claim form and advise you as to the documentation you need to send to us along with the completed form. 

3. If your vet elects to claim on your behalf, we will still send the claim form to you first. You will need to fill in certain sections of the form and then take it to your vet, who will fill in the rest and send it on to us with any supporting documentation. Once we have the completed form and all the required documentation, we will assess and process your claim – if you choose, you can elect to be kept updated on progress via text message or email, or simply wait for your settlement.

*Calls to 0844 numbers cost 3p per minute when calling from a BT landline. Calls from other networks and mobile phones could be considerably higher.

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