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Make a claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. Notify us as soon as possible, and not later than 60 days after any possible incident likely to result in a claim. Unfortunately, if you do not notify us within 60 days, this may result in no payment being made in respect of your claim.  

Telephone 0844 335 0324* and we'll send you a claim form. Calls may be monitored or recorded to assist with staff training and for quality control purposes. Full instructions about how to claim will be provided in your welcome pack.

Following a claim, we shall be entitled to take over and exercise any rights in your name against any other party for our own benefit and at our own expense to recover any payment we have made under this policy.

*Calls to 0844 numbers cost 3p per minute when calling from a BT landline. Calls from other networks and mobile phones could be considerably higher.

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