We accept the following forms of payment:
Home » Help and Support » Make a claim » Travel Insurance

Make a travel insurance claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. Claim forms can be obtained from our claims handling partner, Claims Settlement Agencies, by calling 0843 658 0206*or emailing info@csal.co.uk. You will need to provide your name, policy number, and brief details of your claim.

All claims must be notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence that will be required. Please remember that it is always advisable to retain copies of all documents when submitting your claim form. We recommend you use registered post.

*Calls to 0844, 0843 and 0845 numbers cost 7p per minute, plus your telephone company’s access charge.

Contact Us

Contact Us

Whether you have a sales enquiry, or need to change details on your policy, all the information is at your fingertips

See our awards

Renew my policy

Renewing your gadget policy

If it's that time of year and you have a question about renewing your policy, check our FAQs

Make a complaint

Make a complaint

If something’s not gone as smoothly as you expected, please get in touch and we’ll do our best to resolve the matter as quickly as possible

Read FAQs

FAQs

Our frequently asked questions are your quick source to our most common customer queries

Cookies remember you so we can give you a better online experience.
By using this website, you are agreeing to our cookie policy. Find out more about cookies.

close