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Make a claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. Please contact us to file your claim. Depending on when you purchased your policy, your contacts may vary.
For policies purchased since 28 May 2013:

Claim forms can be obtained online from www.global-response.co.uk/claimsform or by contacting our Claims Helpline on 0843 658 0345. You can also email claimsforms@global-response.co.uk to obtain a claim form, giving your name and policy number, and brief details of your claim.

In your claim, please include the reference number below that relates to your Insurance policy:

  • Single Trip or Extended Stay policies - 13Q42
  • Annual Multi-Trip policies - 13Q43

All claims must be notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc*.

*Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence that will be required. Please remember that it is always advisable to retain copies of all documents when submitting your claim form. We recommend you use registered post.

For policies purchased before 28 May 2013:

Please visit www.eaclaims.co.uk to get a claim form. If you prefer to speak via phone, our Claims Helpline can be reached at 0843 858 0201. You will need your name, certificate number, and brief details of your claim for the call. Please notify us of your intention to make a claim within 28 days of your return date.  

In your claim, please include the reference number below that relates to your Insurance policy:

  • Single Trip or Extended Stay policies - 12Q42
  • Annual Multi-Trip policies - 12Q43

 

If you want to make a claim, you’ll need the following documents and information:

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