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Home » Help and Support » Make a claim » Travel Insurance

Make a travel insurance claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.

How do I make a claim?

A. Claim forms can be obtained from our claims handling partner, Claims Settlement Agencies, by calling 0843 658 0206*or emailing info@csal.co.uk. You will need to provide your name, policy number, and brief details of your claim.

All claims must be notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence that will be required. Please remember that it is always advisable to retain copies of all documents when submitting your claim form. We recommend you use registered post.

*Calls to 0844, 0843 and 0845 numbers cost 7p per minute, plus your telephone company’s access charge.

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