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Home » Help and Support » Make a claim » Travel Insurance

Make a travel insurance claim

Need to make a claim?

Just let us know which insurance product you have so we can put you in contact with the right team.


How do I make a claim?

A. Claim forms can be obtained online from www.global-response.co.uk/claimsform or by contacting our Claims Helpline on 0843 658 0345. You can also email claimsforms@global-response.co.uk to obtain a claim form, giving your name and policy number, and brief details of your claim.

In your claim, please include the reference number below that relates to your Insurance policy:

For policies purchased before 24th February 2015, use the following reference numbers:

  • Single Trip or Extended Stay policies - 13Q42
  • Annual Multi-Trip policies - 13Q43

For policies purchased on or after 24th February 2015, use the following reference numbers:

  • Single Trip or Extended Stay policies - 14Q42
  • Annual Multi-Trip policies - 14Q43

All claims must be notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc*.

*Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence that will be required. Please remember that it is always advisable to retain copies of all documents when submitting your claim form. We recommend you use registered post.

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