How To Make A Claim

In the event that the vehicle you are renting suffers loss or damage for which you are responsible for you will be required to settle the damage when you return the vehicle to the car rental company.

Please obtain a loss damage report and if the police are involved a report from them. When you return home you can obtain a claim form by: -

• Call Axa Assistance on +44 (0) 845 458 9677 or;
• email car.rental@axa-assistance.co.uk

Our top tips for obtaining a quick settlement of your claim are: -

• Return all documents requested by AXA Assistance with your claim form
• Please keep copies of everything that you send to AXA Assistance
• Respond quickly to all requests for additional information

In the event that you encounter a delay in obtaining settlement of your claim, please call us on 0844 736 5342 our staff will be pleasesd to assist you.