How to make a claim

To allow your claim to be processed you may need some or all of the documents below:

 

• A copy of your Certificate of Insurance
• A copy of your Rental Contract
• A copy of your Charge Receipt (if separate from the Rental Agreement)
• A copy of the Law Enforcement / Police Report (if applicable) for Damage / Loss over £50.00
• A Copy of your credit card statement showing payment of the damages claimed
• A Copy of the driving licence of the person involved in the accident (the driver) if applicable
• Renter’s copy of the Vehicle Rental Company accident damage report
• Invoices / Receipts / other documents confirming the amount you have paid in respect of Accident / Damage / Loss etc. for which the Vehicle Rental Company holds you responsible
• The name and address of your bank together with the sort code and account details. This will facilitate payment directly to your bank.

 

Please note, failure to provide this information may result in your claim being delayed. If a claim is made or suit is brought against the named insured, the named insured shall immediately forward to the Company every demand, notice, summons or other process received by him / her or his / her representative.