Key Exclusions & Conditions

Like all insurance policies, ours carries some key exclusions and conditions. Please refer to our terms and conditions for full details – be sure to read them so you're clear on what's covered.

The main conditions of this policy are:

• You must be 18 years or older and a UK resident to purchase a policy
• Your gadget must have been purchased in the last 6 months when you insure it (or 36 months for Household Gadget Insurance policies) and you must have a proof of purchase.
• Your gadget must either have been purchased as new directly from a manufacturer, network provider or retail store (high street or online), or if refurbished, have been purchased directly from a manufacturer or network provider (not from an online outlet or high street retail store)
• There's no limit to how many times you can claim for damage, but you are limited to two (2) theft/loss claims per year, per gadget
• We expect you to take reasonable precautions to keep your gadget safe from theft, loss or damage. If you fail to do so, your claim may not be paid.