Key exclusions & conditions

In order to be eligible to purchase a policy, your pet must be free from illness and injury and cannot have a history of vicious or aggressive behaviour. Additionally:

• Cover is only available for cats and dogs
• Pets must be more than 8 weeks old to be covered

 

We will not cover:

• Any claims arising from pre-existing conditions
• Any illness, injury, accident, death or theft that occurs within the first 14 days after purchasing your policy
• Any death or illness that results from the failure to vaccinate your pet in accordance with recommendations by the British Small Animal Veterinary Association
• Any claim where medication or treatment has not been recommended by a vet
• Preventative and elective treatments, such as flea control and spaying or neutering
• Death by illness for dogs 9 years of age and older and cats 11 years of age and older