Terms of Business

Welcome to Protect Your Bubble, a trading name of Assurant Direct Ltd. We are an independent insurance intermediary who act on your behalf.

Assurant Direct are authorised and regulated by the Financial Conduct Authority (651412). Our permitted business is introducing, selling, advising, arranging and assisting in the administration and performance of general insurance contracts and credit in relation to insurance instalment facilities.

Our Service

We source and arrange products but do not offer advice or make recommendations when arranging your insurance. However, we may ask some questions to narrow down the selection of products on which we will provide details; you will then need to make your own choice about how to proceed.

Whose Products do we offer?

The products we provide are from a limited number of insurers. For Gadget Insurance this is with Assurant General Insurance Ltd. Jewellery Insurance is underwritten by W.R. Berkley Syndicate 1967 at Lloyd's of London.

Provision of documentation by us

We will endeavour to issue your policy documentation via email within 5 working days. A paper based copy is available on request free of charge. All renewal documentation will be issued via email unless requested otherwise.

Your responsibilities

You are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. This is particularly important before taking out a policy but also at renewal or of if you make a mid-term amendment to your policy.

You must check all details on any proposal form and pay particular attention to any declaration you may be asked to sign. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any conditions of the policy as failure to comply with them could invalidate your policy or mean that claims may not be paid.

You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.

Payments for our Services

Assurant Direct Limited arranges this policy with the insurer on your behalf. You do not pay us a fee for doing this; we receive commission from the insurer which is a percentage of the total annual premium.

Handling Money

Our financial arrangements with insurance companies are on a ‘Risk Transfer’ basis. This means that we act as agents of the insurer in collecting premiums and handling refunds due to clients. In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged.

Cancellation Rights

You may cancel the insurance within the 14 days after you receive the insurance documents and you will receive a full refund of any premiums paid. After the 14 day period you can cancel at any time by contacting us on 0330 333 4792, emailing us at customerservices@protectyourbubble.com or writing to us at: Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX.

Administration Charges

Assurant Direct Limited doesn’t charge an administration fee for the setting up of your policies

Complaints and compensation

We aim to provide you with a high level of customer service at all times but, if you have any questions or are not satisfied, please inform us via any of the methods within the ‘Contact Us’ section of this document.

We’ll try to resolve your complaint as quickly as we can. If we can’t, then we’ll:

• Write to you to acknowledge your complaint

• Let you know when you can expect a full response

• Let you know who is dealing with the matter

In most instances, we’ll be able to address your complaint within the first few days of this being notified to us. On occasion, further investigation may be necessary, but we’ll provide you with a full written response to your complaint within eight weeks of notification

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information you can visit FOS website www.financial-ombudsman.org.uk.

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk

Ending your relationship with us

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice. Valid reasons may include but are not limited to non-payment of premium, failure to provide requested documentation or information, deliberate failure to comply with terms set out within the Terms of Business or insurer’s documentation, deliberate misrepresentation or non-disclosure or attempted fraud, use of threatening or abusive behaviour or language, or intimidation or bullying of our staff or suppliers.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

Conflict of interests

Occasions can arise where we, or one of our associated companies, clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

Claims handling arrangements

You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim.

Contact Us

If you need to contact us for any reason about your policy, please use the contact details below:

Write to us:

Customer Services
Assurant Direct Ltd
Emerald Buildings
Westmere Drive
Crewe
CW1 6UN

Tel: 0330 333 4792

Online: Contact Us