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What's covered?

Excesses, exclusions and limitations apply – scroll down for more details

Mechanical breakdowns

Blank screen, charging issue, or anything in-between.

 

Broken buttons

You press it and... nothing.

 

Theft

If it gets snatched, you're covered.

 

Cracked screen

It's cracked? It's covered.

 

Liquid damage

Your iPhone Xs / Xs Max took a tumble – straight into your tea.

 
 

 

Key cover

Drops & accidental damage cover

We repair more than 1,700 gadgets per month on average. If you drop it – or the screen gets cracked – you're covered.

Notes

We don't cover cosmetic damage that doesn't affect the functionality of your device, like surface scratches and dents.

Liquid damage cover

Liquid can be deadly for a device. Whether it gets accidentally dunked in tea, doused in a drink or dropped in the bath, don't worry – you're covered.

Notes

We expect you to take reasonable precautions to keep your gadget safe from damage.

Worldwide cover

Keep your device with you while you travel: our policy includes worldwide cover.

Notes

Replacements and repaired items can only be sent to UK addresses.

Mechanical breakdown cover

Blank screen? Broken button? Charging issues? If your gadget breaks down, you're covered.

Notes

We cover mechanical breakdowns after the manufacturer's warranty has run out.

Loss cover (optional)

Prone to losing your things? Loss cover adds a layer of protection to our standard cover. Loss cover is an extra £1.50 per item, per month.

Notes

Loss cover is not available for laptops, MacBooks, desktop PCs or PC monitors.

Theft cover

Thieves don’t care if you need laptops to work on a big presentation next week. The good news? We include cover against theft as standard.

Notes

We expect you to take reasonable precautions to keep your gadgets safe from theft.

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Before you buy

 

Your first and second items must be under 6 months old when you purchase the policy. For the third and any additional items the age of each device can be up to and including 36 months old.

 
 

If your items are new, your items may have been purchased directly from a manufacturer, network provider or retail store (high street or online).

 
 

If your items are refurbished, your items must have been purchased directly from a manufacturer, network provider or list of Assurant approved retailers.

 
 

You must be 18 years or older and a UK resident to purchase a policy.

 

iPhone excesses

An excess is the amount you will need to pay for any approved claim. The excess amount differs by product type and value, as well as by the claim type made (i.e damage, theft or loss). The excesses that apply to the item(s) you are insuring will be displayed in the ‘Plan info’ section as you set up your policy. Alternatively for more information, excesses for all items can be viewed on our excess page.

Excess payments cannot be made via American Express or Paypal. Loss cover is not available for laptops, Macbooks, PCs or PC Monitors.

Claims

There's no limit to how many times you can claim for damage, but you are limited to two (2) theft/loss claims per year, per gadget.

We expect you to take reasonable precautions to keep your gadget safe from theft or damage. If you fail to do so, your claim may not be paid.

How to claim in just 5 steps

  1. Tell us about any claim as soon as possible from discovering the loss, theft, breakdown or damage.

  2. If you need to claim for the loss or theft of your gadget, there are additional steps you will need to take. Click here to review them.

  3. You can make your claim by:
    Calling us on 0330 333 4792 (lines open Monday – Friday, 8am – 8pm, and Saturday - Sunday, 9am - 6pm)
    Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX

  4. A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.

  5. Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.

Feefo rating 4.6 / 5
"I have had the best experience with Protect Your Bubble! ...They were easy to deal with, the staff are great and I had a shiny new phone."
Rachel H.
"When I needed to make a claim they were very friendly and made the process as straight-forward as possible. I received my new handset very quickly."
Alison S.
"The process to submit a claim has been quick and easy and they have been helpful throughout."
Chris

Frequently asked questions

Q
Are cosmetic damages covered?
Tap to read answer
A
We only cover damage if it stops the normal functioning of your gadget. Cracked screens are covered, but if your gadget has only suffered a scratch or dent, and still works as expected, then we will not repair or replace it.
Q
What is MyBubble?
Tap to read answer
A

MyBubble is the name of our old online account management portal. We have a new online account and policy portal for policyholders.

You can log in online to:
- View your policy terms and conditions
- View your schedule of Insurance
- Change your personal details - your email, postal address and phone number

To get started, simply register your account with the exact details you used to originally buy your policy. To access your account, simply use the “Login/Register” link in the top right-hand corner of our website.

Q
Am I covered if I bought my device from an auction site?
Tap to read answer
A

No – we only cover gadgets that are either purchased as new, or that are purchased as refurbished directly from a manufacturer or network provider.

Please see our terms and conditions  for more information. 

Q
How do I renew my gadget policy?
Tap to read answer
A

For monthly customers, to make sure you have continuous cover under your policy we will automatically renew your policy each month, unless you advise us otherwise and your monthly premium will be collected by the method chosen by you at the time of the initial purchase of this policy.

You can advise your policy administrator about any changes to your policy details by calling 0330 333 4792. Lines are open Monday to Friday, 8am to 6pm.

For more information and help with other gadget renewal questions, please click here.

Q
Am I covered for incidents that occurred before my policy started?
Tap to read answer
A
No, any incident prior to the start date of your insurance will not be covered. 
Q
Is there an excess fee?
Tap to read answer
A

Yes – there is an excess fee for all successful claims which must be paid before your claim can be approved. The amount you will need to pay will vary depending on the type of device you have insured and the type of claim you are making. 

Please remember that you must have purchased loss cover for your gadget in order to claim for loss. Excess payments cannot be made via American Express or PayPal.

Excesses for all items can be viewed on our excess page.

Q
Is there an age limit for the gadgets I want to insure?
Tap to read answer
A

Yes – Your first and second items must be under 6 months old, the third or further items can be up to and including 36 months old when you purchase the policy.

All additional items added to your policy post sale must be under 6 months old.

Q
What happens if I give false information?
Tap to read answer
A
We rely on the information you provide to us either online, over the phone or in writing to make decisions about your insurance and any claim. If you do not answer accurately and completely any questions we ask, we might invalidate your insurance and/or we might reject your claim.
Have questions? Visit our full FAQs page

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More about iPhone Xs or Xs Max Insurance

The iPhone Xs and Xs Max are the latest in the long line of industry-leading Apple smartphones. Based on the iPhone X, the ‘s’ versions appear to be more of an evolution rather than a revolution at first glance.

That’s before you look under the hood. The new A12 chipset is 30% faster than the previous model, and this, coupled with the introduction of advanced Neural Engine technology and real-time machine learning, results in an incredibly slick user experience.

The main difference between the handsets is the screen size. The Xs measures up at 5.8 inches, whereas the Xs Max has a whopping 6.5 inch screen - the biggest ever seen on an iPhone. The new ‘Super Retina’ display is razor sharp - thanks to the custom-built OLED screen which has the highest pixel density ever seen on an Apple device.

They’ve improved Face ID, which means the slight delay when unlocking the handset is a thing of the past. The Camera has also been revamped, with improved sensors and image processing leading to better photos, even in low light.

Of course, all this new technology comes at a price. With the iPhone Xs starting at £999, it’s a significant investment. Make sure yours is covered, should the worst happen, with insurance from Protect Your Bubble.

Legal information
Protect Your Bubble Gadget Insurance is underwritten by Assurant General Insurance Limited.
All logos, trade names and trademarks are the property of their respective owners.

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