Customer charter

The heart of our business is based in a complex industry. The nature of insurance means that there will always be instances of rejected claims, and therefore, a certain level of customer dissatisfaction. We understand this, but we also understand that a good experience is vital to the ongoing relationship we want to have with our customers.

This Customer Charter outlines where we are committed and focussed in delivering great service for our customers. It is an ever-evolving Charter, which we will look to update on a regular basis, based on your feedback:

 

We're committed to listening to our customers

  •  We use many different forums, both internal and external, to listen to what you, our customers, are saying.
  •  We continue to invest resources in helping you via social channels, like Facebook and Twitter. These social forums continue to prove increasingly popular as a way for customers to communicate with us.

 

We may not always get it right, but we're committed to putting it right

  •  We take customer feedback very seriously and continue to seek it via our customer satisfaction surveys. This gives you the opportunity to tell us what we are doing well, and what we could do better. We then focus on what we can improve.

 

We strive to deliver better service

  •  We aim to provide friendly, professional service at all times.
  •  MyBubble gives Gadget, Bike and Jewellery customers online access to Policy documents. Gadget and Bike customers can also update personal and bank details at their own convenience.

 

Any concerns about our service?

We really do hope you have a great experience with Protect Your Bubble. However, we understand there may be times where our service levels may fall short. If you feel we have not lived up to your expectations, please click here for information on how to file a complaint.

If you simply want to give us your feedback, you can do so by emailing
customerservices@protectyourbubble.com. We may ask for your permission to publish feedback we receive for marketing purposes.

Updated: April 2017

Customer Ratings

See what our customers think about us


For corporate, PR and sponsorship requests

  •  Feedback
  •  Get social
  •  e-mail
  •  Public Relations
  •  Sponsorships
  •  Web
Contact Us

Interested in becoming a partner

Would you like to introduce your customers to one or all of our insurance products?

If so, we would love to hear from you. We have a wide range of partner solutions, regulation expertise and the account support ready to get started.

Find out more

If it's worth protecting... Bubble it

Did you know Protect Your Bubble is one of the only Gadget insurers to advertise on TV? Not only will your customers recognise us more than other brands, you'll also be introducing them to the winner of 'Best Insurance Brand' and 'Customer Service Excellent' from The Money Awards 2014.

Watch the video
Feefo rating 4.6 / 5
"I have had the best experience with Protect Your Bubble! ...They were easy to deal with, the staff are great and I had a shiny new phone."
Rachel H.
"Claim went through quickly without any issues. Customer service is great, documentation is clearly explained and easy to upload."
Eleanor
"I've needed to make one claim and it was dealt with expediently. I would definitely recommend the company and the policy for anyone who rents cars regularly."
Tony
 

Cookies remember you so we can give you a better online experience.
By using this website, you are agreeing to our cookie policy. Find out more about cookies