Want cover for your mobile phone?

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What's covered?

Excesses, exclusions and limitations apply – scroll down for more details

Liquid damage

Your mobile took a tumble – into your tea.

 

Broken buttons

You press it and... nothing.

 

Theft

If it gets snatched, you're set.

 

Cracked screen

It's cracked? It's covered.

 

Broken headphone jack

No tunes? No worries.

 

Mechanical breakdowns

Blank screen, charging issue, or anything in-between.

 
 

Before you buy

 

Key cover

Details about our Mobile Phone Insurance

Theft cover

The bad news? Electronics are a prime target for thieves, and more than 250,000 mobile phone thefts1 are reported in the UK every year. The good news? We cover you against theft as standard.

Notes

1Source: National Mobile Phone Crime Unit 2015. We expect you to take reasonable precautions to keep your gadgets safe from theft.

Drops & accidental damage cover

We repair more than 1,700 gadgets per month on average. If you drop it – or the screen gets cracked – you're covered.

Notes

We don't cover cosmetic damage that doesn't affect the functionality of your device, like surface scratches and dents.

Liquid damage cover

Liquid can be deadly for a device. Whether it gets accidentally dunked in tea, doused in a drink or dropped in the bath, don't worry – you're covered.

Notes

We expect you to take reasonable precautions to keep your gadget safe from damage.

Worldwide cover

Keep your devise with you while you travel: our policy includes worldwide cover.

Notes

Replacements and repaired items can only be sent to UK addresses.

Mechanical breakdown cover

Blank screen? Broken button? Charging issues? If your gadget breaks down, you're covered.

Notes

We cover mechanical breakdowns after the manufacturer's warranty has run out.

Loss cover (optional)

Prone to losing your things? Loss cover adds a layer of protection to our standard cover - and is only an extra £1.50 per month, per gadget.

Notes

Loss cover is not available for laptops, MacBooks,TVs, desktop PCs or PC monitors.

Next

Mobile phone excesses

What you'll need to pay for every approved claim

  Damage and
Breakdown claims		 Theft claims Loss claims (if selected)
Excess amount £50 £75 £75

 

For policies purchased prior to 23/11/2016, please refer to your Terms & Conditions document for the excesses that apply to your policy. Excess payments cannot be made via American Express or PayPal. Loss cover is not available for laptops, MacBooks, TVs, PCs or PC monitors.

Feefo rating 4.6 / 5
"I have had the best experience with Protect Your Bubble! ...They were easy to deal with, the staff are great and I had a shiny new phone."
Rachel H.
"The process to submit a claim has been quick and easy and they have been helpful throughout."
Chris
"When I needed to make a claim they were very friendly and made the process as straight-forward as possible. I received my new handset very quickly."
Alison S.

Compare & choose from our gadget cover options

features

Gadget Insurance

£7.99 p/m*

Household Gadget Insurance

From £12.99 p/m

Business Gadget Insurance

£7.99 p/m*

 *Price without loss cover for an iPhone worth up to £700. Excesses, exclusions & limitations apply.

**Loss cover is not available for laptops, MacBooks, TVs, desktop PCs or PC monitors.

***Price for most customers without loss cover. Bundle pricing does not include loss cover.

Frequently asked questions

Q
Are cosmetic damages covered?
Tap to read answer
A
We only cover damage if it stops the normal functioning of your gadget. Cracked screens are covered, but if your gadget has only suffered a scratch or dent, and still works as expected, then we will not repair or replace it.
Q
What is MyBubble?
Tap to read answer
A

MyBubble is our online account management portal for policyholders, with MyBubble you can:
- View your policy terms and conditions
- View your schedule of Insurance
- Change your personal details - your email, postal address and phone number

To get started, simply register your account with the exact details you used to originally buy your policy. To access MyBubble on return visits, simply use the “My Account” link in the top right-hand corner of our homepage to log in.

Q
Am I covered if I bought my device from an auction site?
Tap to read answer
A

No – we only cover gadgets that are either purchased as new, or that are purchased as refurbished directly from a manufacturer or network provider.

Please see our terms and conditions  for more information. 

Q
How do I renew my gadget policy?
Tap to read answer
A

For monthly customers, to make sure you have continuous cover under your policy we will automatically renew your policy each month, unless you advise us otherwise and your monthly premium will be collected by the method chosen by you at the time of the initial purchase of this policy.

For annual customers, we will contact you up to 30 days before the annual renewal date of your policy and we will tell you then if there are any changes to your premium (which will only ever apply at your next renewal date). We will then renew your policy unless you advise us otherwise. If for any reason we are unable to automatically process your renewal we will still contact you approximately one month before your renewal date and invite you to renew your policy at www.protectyourbubble.com. Your renewal premium will be taken by the same method used during your initial purchase. If your payment details have changed, please follow the instructions on the renewal notification.

You can advise your policy administrator about any changes to your policy details by calling 0330 333 4792. Lines are open Monday to Friday, 8am to 8pm, and Saturday and Sunday, 9am to 6pm. If you do not want to auto renew your policy, you just need to contact Protect Your Bubble via the contact details provided in the renewal notice. If you do nothing, then this policy will automatically renew.

For more information and help with other gadget renewal questions, please click here.

Q
Am I covered for incidents that occurred before my policy started?
Tap to read answer
A
No, any incident prior to the start date of your insurance will not be covered. 
Q
Is there an excess fee?
Tap to read answer
A

Yes – there is an excess fee for all successful claims which must be paid before your claim can be approved. For example, if you are approved for a replacement iPhone after making a claim for damage, you will need to pay the £50 excess before we ship your replacement to you.

Please remember that you must have purchased loss cover for your gadget in order to claim for loss. Excess payments cannot be made via American Express or PayPal.

Gadget type Damage and
Breakdown claims		 Theft claims Loss claims (if selected)
iPhones & mobiles £50 £75 £75
iPads £50 £75 £75
Laptops £75 £75 N/A
Macbooks £100 £100 N/A
TVs, Desktop PCs &
PC Monitors		 £50 £50 N/A
All other gadgets £50 £50 £50
Q
Is there an age limit for the gadgets I want to insure?
Tap to read answer
A
Yes – if you’re starting a new gadget policy or adding a gadget to an existing policy, your item/items need to be fewer than 12 months old.
Q
What happens if I give false information?
Tap to read answer
A
We rely on the information you provide to us either online, over the phone or in writing to make decisions about your insurance and any claim. If you do not answer accurately and completely any questions we ask, we might invalidate your insurance and/or we might reject your claim.
Have questions? Visit our full FAQs page

How to claim

In just 5 steps

  1. Tell us about any claim as soon as possible from discovering the loss, theft, breakdown or damage.
  2. If you need to claim for the loss or theft of your gadget, there are additional steps you will need to take. Click here to review them.
  3. Make your claim. 
  4. A claims rep will walk you through the process and tell you what information and documents you will need to provide, like your proof of ownership or police reference number.
  5. Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.

 

More about Mobile Phone Insurance

Your mobile goes with you everywhere

Whether you've got an iPhone, an Android, a BlackBerry, a Google phone or something in-between, your mobile is likely with you every day, everywhere you go.

And that can include some risks: drops on the floor, spilled tea and boring bathroom breaks can all result in a broken phone. And what if your screen suddenly goes blank, or you find yourself a victim of theft?

You'd end up having to pay for the repair or replacement of your mobile yourself.

Mobile Phone Insurance keeps it protected

That's where Protect Your Bubble Mobile Phone Insurance comes in.

It covers your phone in case of theft, accidental damage, liquid damage and mechanical breakdowns. And if you want extra protection for your phone, loss cover is only an additional £1.50 per month.

Our support team is just a phone call away if you need to make a Claim.

Plus, if you insure another gadget along with your phone – like your tablet or laptop, for example – you'll get 10% off your policy price.

Legal information

Protect Your Bubble Gadget Insurance is underwritten by Assurant General Insurance Limited.

All logos, trade names and trademarks are the property of their respective owners.

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