Gadget Insurance - Key Exclusions & Conditions

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Like all insurance policies, ours carries some key exclusions and conditions. Please refer to our terms and conditions for full details – be sure to read them so you're clear on what's covered.

The main conditions of this policy are:

  • You must be 18 years or older and a UK resident to purchase a policy
  • Your gadget must have been purchased in the last 12 months when you insure it (or 36 months for Household Gadget Insurance policies) and you must have a proof of purchase.
  • Your gadget must either have been purchased as new directly from a manufacturer, network provider or retail store (high street or online), or if refurbished, have been purchased directly from a manufacturer or network provider (not from an online outlet or high street retail store)
  • There's no limit to how many times you can claim for damage, but you are limited to two (2) theft/loss claims per year, per gadget
  • We expect you to take reasonable precautions to keep your gadget safe from theft, loss or damage. If you fail to do so, your claim may not be paid.

View Terms and Conditions for existing policies