File a claim

Select a product below to see how to file a claim

  • How do I make a claim?

    1. Tell us about any claim as soon as possible and within 28 days of discovery of the loss, theft, breakdown or damage. If your gadget was lost or stolen, you will also need to:
      • Tell your network provider as soon as you can so they can block your device and SIM card as soon as possible – we also may ask for evidence of this to support any claim for the loss or theft of your gadget. We only pay for unauthorised network charges from the point your gadget is lost or stolen up to 24 hours after you discover the loss or theft – if you don’t tell your airtime provider within 24 hours you will be responsible for any further charges.
      • Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft
      • Report the loss or theft of your gadget to the place you think it was lost or stolen from, or is most likely to be handed back to – we may ask you to provide the details of where your gadget was lost or stolen from and actions you have taken to try to recover it
    2. Make your claim within 28 days of discovering the incident by:
      • Submitting online 24/7 via MyBubble
      • Calling us on 0330 333 4792 – our phone lines are open Monday to Friday, from 8am to 8pm, and Saturday and Sunday, from 9am to 6pm
      • Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX
    3. A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.
    4. Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.
  • How do I make a claim?

    1. Tell us about any claim as soon as possible and within 28 days of discovery of the loss, theft, breakdown or damage. If your gadget was lost or stolen, you will also need to:
      • Tell your network provider as soon as you can so they can block your device and SIM card as soon as possible – we also may ask for evidence of this to support any claim for the loss or theft of your gadget. We only pay for unauthorised network charges from the point your gadget is lost or stolen up to 24 hours after you discover the loss or theft – if you don’t tell your airtime provider within 24 hours you will be responsible for any further charges.
      • Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft
      • Report the loss or theft of your gadget to the place you think it was lost or stolen from, or is most likely to be handed back to – we may ask you to provide the details of where your gadget was lost or stolen from and actions you have taken to try to recover it
    2. Make your claim within 28 days of discovering the incident by:
      • Submitting online 24/7 via MyBubble
      • Calling us on 0330 333 4792 – our phone lines are open Monday to Friday, from 8am to 8pm, and Saturday and Sunday, from 9am to 6pm
      • Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX
    3. A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.
    4. Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.
  • How do I make a claim?

    1. Tell us about any claim as soon as possible and within 28 days of discovery of the loss, theft, breakdown or damage. If your gadget was lost or stolen, you will also need to:
      • Tell your network provider as soon as you can so they can block your device and SIM card as soon as possible – we also may ask for evidence of this to support any claim for the loss or theft of your gadget. We only pay for unauthorised network charges from the point your gadget is lost or stolen up to 24 hours after you discover the loss or theft – if you don’t tell your airtime provider within 24 hours you will be responsible for any further charges.
      • Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft
      • Report the loss or theft of your gadget to the place you think it was lost or stolen from, or is most likely to be handed back to – we may ask you to provide the details of where your gadget was lost or stolen from and actions you have taken to try to recover it
    2. Make your claim within 28 days of discovering the incident by:
      • Submitting online 24/7 via MyBubble
      • Calling us on 0330 333 4792 – our phone lines are open Monday to Friday, from 8am to 8pm, and Saturday and Sunday, from 9am to 6pm
      • Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX
    3. A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.
    4. Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.
  • Medical emergency assistance and how to claim

    1. In the event of a medical emergency while you are travelling, please call our medical emergency team at Healix International on +44 (0)343 658 0205 – this number is available 24 hours a day.
    2. All non-emergency claims must be made once you have returned from your trip and notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. It is advisable to keep copies of all forms you submit to us.
    3. To make a claim, first check your Certificate of Insurance and the appropriate Section of the policy to make sure that what you are claiming for is covered under your policy.
    4. Then call our dedicated claims team at Claims Settlement Agencies on 01702 553 443 or email info@csal.co.uk
  • How do I make a claim?

    1. Call us on 0333 234 0613 (8am – 6pm Monday to Friday and 9am – 2pm on Saturdays). Notify us as soon as possible, and not later than 60 days after any possible incident likely to result in a claim. Unfortunately, if you do not notify us within 60 days, this may result in no payment being made. Once your pet has been treated, your vet will either ask you to pay your bill or agree to submit the claim directly to our claims team on your behalf.
    2. 2. If you have settled your bill, simply call us and we'll talk you through the claims process, send you a claim form and advise you as to the documentation you need to send to us along with the completed form.
    3. 3. If your vet elects to claim on your behalf, we will still send the claim form to you first. You will need to fill in certain sections of the form and then take it to your vet, who will fill in the rest and send it on to us with any supporting documentation. Once we have the completed form and all the required documentation, we will assess and process your claim – if you choose, you can elect to be kept updated on progress via text message or email, or simply wait for your settlement.

       

  • How do I make a claim?

    In the event that your bicycle is stolen or vandalised, you must report it to the police as soon as possible and obtain a crime reference number.

    You're able to make a claim by:

    1. Registering and logging in to MyBubble where you will be able to view your policy and make a theft or accidental damage claim
    2. Calling us on 0333 220 0792

    Alternatively, you can write to us at:

    Protect Your Bubble
    PO Box 1033
    Uxbridge
    UB8 9PX

    In order to ensure you're fully covered, you'll need the following when you make a claim:

    1. Full details of the claim itself
    2. Proof of ownership
    3. The police crime reference number or a copy of the crime report, if you're filing for theft

    Receipts may also be required for any custom work you've had completed and for an approved bike lock.

  • How do I make a claim?

    A. The car rental company will reserve the excess amount shown in the car rental agreement against your credit card to cover damage that you might incur during the rental. If you do damage the car, the car rental company will assess the damage and provide you with a loss damage report and deduct the full amount from your credit card.

    On your return from your trip, contact our claims assistance team. You will need your certificate number starting C100 and the Claim Scheme ID which you will find on your certificate of insurance.

    Please contact Orchard Administration Ltd.

    Lines are open 9:00 am to 5:00 pm Mon–Fri UK time (excluding UK Bank Holidays).

    You'll be required to present some or all of the following forms:

    • A copy of your certificate of insurance
    • A copy of your rental contract
    • A copy of your charge receipt (if separate from the rental agreement)
    • A copy of the law enforcement/police report (if applicable) for damage/loss over £50
    • A copy of your credit card statement showing payment of the damages claimed
    • A copy of the driving licence of the person involved in the accident (the driver)
    • Your copy of the vehicle rental company's accident damage report
    • Invoices/receipts/other documents confirming the amount you have paid for the accident/damage/loss etc. for which the vehicle rental company holds you responsible
    • The name and address of your bank together with the sort code and account details. This will facilitate
      payment directly to your bank.

    Please note: failure to provide this information may result in your claim being delayed. If a claim is made or suit is brought against the named insured, the named insured shall immediately forward to the company every demand, notice, summons or other process received by him/her or his/her representative.

    Once you submit the claim form and documents required to prove the loss occurred, it takes approximately 10 days to settle the claim. Our product administrators, Questor Insurance, are there to assist you once your claim is submitted and they have processes in place to ensure that claims are dealt with efficiently and within the agreed service level agreements.

    *Calls to 0844, 0843 and 0845 numbers cost 7p per minute, plus your telephone company's access charge.

  • How do I make a claim?

    In the event that your jewellery is stolen or vandalised, you must report it to the police as soon as possible and obtain a crime reference number.

    You're able to make a claim by:

    1. If you intend to make a claim you must notify us as soon as reasonably possible after the occurrence of the damage, loss or theft.

    2. Check your Schedule of Insurance and the appropriate Section of the policy to make sure that what you are claiming for is covered under your policy.

    3. If you are making a claim for theft, you must report the theft to the police and obtain a crime reference number. If we are unable to verify the crime reference number we will request a police report.  We will not proceed with a claim until we have this information.

    4. Please ensure you include your policy number and are able to provide proof of ownership. You can scan and email your proof of ownership to us, or simply post a copy - in which case we advise using registered post. Please do not send us your original documents, only copies.

    5. To make a claim:
      Call us on 03300 412 188 (lines open Monday to Friday, 9am - 5:30pm)
      Email us at PYBclaims@criterioncm.com;
      Write to us at Protect Your Bubble Jewellery Claims, River House, Broadford Business Park, Shalford, Guildford, Surrey GU4 8EP.

Cookies remember you so we can give you a better online experience.
By using this website, you are agreeing to our cookie policy. Find out more about cookies