Jewellery Insurance

Your cover will continue with us and we will continue to service your policy until it expires.

We will contact you 60 days before the expiration of your policy.

Once your policy has expired unfortunately we will not be able to renew it.

If you do want to continue insuring your items you will need to seek alternative cover.

Make your claim as soon as possible by:

• Calling us on: 03300 412 188 (lines are open Mon-Fri, 9:00am-5:30pm)
• Emailing us at: PYBclaims@criterioncm.com
• Writing to us at: Protect Your Bubble Jewellery Claims, River House, Broadford Business Park, Shalford, Guildford, Surrey GU4 8EP.

A claims representative will walk you through the process and tell you what information and documents you will need to provide for us to assess your claim, such as proof of ownership or police reference number.

If your item is lost or stolen, you will also need to:

• Tell the police about any stolen item as soon as you can – we will ask you to provide the police reference number before we will pay any claim for theft

You can file a complaint by:

• Emailing us at: pybadmin@advent.global
• Calling us on: 0333 456 0546 (lines are open Mon-Fri, 9am-5pm)
• Writing to us at: Protect Your Bubble Jewellery Insurance, 3 Lombard Street, London, EC3V 9AA.

We will acknowledge receipt of your complaint in writing by the close of the following working day, along with full details of how we handle complaints, how long the process is likely to take, and what options are available to you should you remain dissatisfied. You can also see the full range of options that are available to you by reading the “Complaints Procedure” section of the Terms and Conditions.