Jewellery Insurance

Protect Your Bubble is no longer distributing new Jewellery Insurance policies. We will continue to fully support existing customers.

Existing Customer?

If you have an existing Protect Your Bubble Jewellery Insurance policy and you need assistance, as long as you have a valid certificate of insurance, your policy is still valid and we’re still here to help you with any issues you may have.

 

If you have a complaint


If you want to check your policy documents


Frequently asked questions

Q
I'm still an existing customer, what happens now?
Tap to read answer
A

Your cover will continue with us and we will continue to service your policy until it expires.

We will contact you 60 days before the expiration of your policy.

Q
Will I be able to renew my Jewellery policy?
Tap to read answer
A

Once your policy has expired unfortunately we will not be able to renew it.

If you do want to continue insuring your items you will need to seek alternative cover.

Q
How do I make a claim?
Tap to read answer
A

Make your claim as soon as possible by:

  • Calling us on: 03300 412 188 (lines are open Mon-Fri, 9:00am-5:30pm)
  • Emailing us at: PYBclaims@criterioncm.com
  • Writing to us at: Protect Your Bubble Jewellery Claims, River House, Broadford Business Park, Shalford, Guildford, Surrey GU4 8EP.

A claims representative will walk you through the process and tell you what information and documents you will need to provide for us to assess your claim, such as proof of ownership or police reference number.

If your item is lost or stolen, you will also need to:

  • Tell the police about any stolen item as soon as you can – we will ask you to provide the police reference number before we will pay any claim for theft
Q
How do I file a complaint?
Tap to read answer
A

You can file a complaint by:

  • Emailing us at: pybadmin@advent.global
  • Calling us on: 0333 456 0546 (lines are open Mon-Fri, 9am-5pm)
  • Writing to us at: Protect Your Bubble Jewellery Insurance, 3 Lombard Street, London, EC3V 9AA.

We will acknowledge receipt of your complaint in writing by the close of the following working day, along with full details of how we handle complaints, how long the process is likely to take, and what options are available to you should you remain dissatisfied. You can also see the full range of options that are available to you by reading the “Complaints Procedure” section of the Terms and Conditions.

Your session

You have been inactive for 10 minutes. You will be automatically logged out soon.

Your session

You have been logged out.